Community Chat

Foster deeper connections with your audience through a fully branded community chat platform that puts you in control. All the power of Slack, but built directly into your own app.

Community engagement increases user retention by up to 4x and boosts content consumption by 2.5x on average. With FrontRow's Community Chat, you can capitalize on these benefits while maintaining full control of the user experience.

Overview

FrontRow Protocol's Community Chat transforms passive content consumption into active community engagement. Unlike third-party platforms where you compete with algorithmic feeds and have limited control, our Community Chat is seamlessly integrated into your own branded channel, giving you complete ownership of the conversation.

Key Features

Our Community Chat mirrors the powerful functionality of Slack while being fully integrated into your own branded experience:

Threaded Conversations

Keep discussions organized with nested replies that don't clutter the main channel.

Rich Media Sharing

Share images, videos, files, links with rich previews, and more directly in the chat.

Direct Messages

Enable private conversations between users or between creators and their audience.

Mentions & Notifications

Tag users or groups with @mentions and deliver customizable push notifications.

Reactions & Emojis

Express emotions and provide quick feedback with a full emoji reaction system.

Search & History

Powerful search functionality across all messages with complete conversation history.

Polls & Surveys

Gather feedback and engage your community with interactive polls and surveys.

Pinned Messages

Highlight important information by pinning messages to the top of channels.

Channel Types

Organize your community with different channel types to create the perfect engagement structure:

Channel Type	Description	Best For
Public Channels	Open to all community members	General discussions, announcements
Private Channels	Invitation-only access	Premium subscribers, VIP members
Direct Messages	One-on-one conversations	Personal support, private feedback
Group DMs	Small group conversations	Collaboration, focused discussions
Announcement Channels	One-way communication	News, updates, important information
Event Channels	Temporary channels for live events	Live streams, AMAs, watch parties

Moderation Tools

Maintain a healthy community with powerful moderation features:

Automated Content Filtering: Block inappropriate content with customizable filters
User Roles & Permissions: Define granular access controls for different user types
Muting & Blocking: Allow users to control their own experience
Reporting System: Enable community-driven moderation with easy reporting
Moderation Dashboard: Comprehensive tools for your moderation team
Slow Mode: Limit message frequency during high-traffic periods
Verification Levels: Set requirements for new users to participate
Ban & Timeout: Temporary or permanent restrictions for rule violations

Unlike third-party platforms where moderation policies are one-size-fits-all, FrontRow's Community Chat allows you to create custom moderation rules that align with your community's specific needs and values.

Customization

Make the community chat experience truly yours with extensive customization options:

Branding

Apply your colors, logos, and design elements throughout the chat experience.

Custom Emojis

Create branded emojis and reactions specific to your community culture.

Channel Structure

Design your own channel hierarchy and organization system.

Welcome Flows

Create custom onboarding experiences for new community members.

Integration

Seamlessly connect your community chat with your content and other platform features:

Content Notifications: Automatically notify channels when new content is published
Live Stream Integration: Chat alongside live streams directly in the same interface
Monetization Hooks: Create exclusive chat experiences for paying subscribers
Analytics Connection: Track engagement metrics alongside your content performance
Cross-Platform Sync: Maintain consistent chat experience across web, mobile, and TV apps

Learn more about channel management

Implementation

Implementing Community Chat in your FrontRow channel is straightforward with our SDK:

// Initialize Community Chat in your FrontRow channel
import { FrontRow } from '@frontrow/sdk';

const frontrow = new FrontRow({
  channelId: 'your-channel-id',
  communityChat: {
    enabled: true,
    defaultChannels: [
      { name: 'general', type: 'public', description: 'General discussion' },
      { name: 'announcements', type: 'announcement', description: 'Channel updates' },
      { name: 'support', type: 'public', description: 'Get help from the community' }
    ],
    moderation: {
      autoFilter: true,
      requiredVerification: 'email',
      slowMode: false
    },
    customization: {
      theme: 'match-channel', // Uses your channel's theme
      enableCustomEmojis: true
    }
  }
});

// Access the community chat instance
const chat = frontrow.communityChat;

// Create a new channel programmatically
chat.createChannel({
  name: 'new-release-discussion',
  type: 'public',
  description: 'Discuss our latest release!'
});

// Send a message to a channel
chat.sendMessage({
  channelId: 'announcements',
  content: 'We just launched a new feature! Check it out at...',
  pinned: true
});

For more advanced configurations and complete API reference, refer to our SDK documentation.

Ready to build your community?

Transform passive viewers into an engaged community with FrontRow's Community Chat. Get all the power of Slack built directly into your own branded app.

Schedule a demo