Support

We're here to help you succeed with Frontro. Find the support resources you need below.

Getting Help

Before You Contact Support

To help us resolve your issue quickly, please:

1. Check the documentation - Many answers can be found in our platform guides and feature docs
2. Review common topics - Support and docs cover FAQs and troubleshooting
3. Gather relevant information - Error messages, screenshots, and steps to reproduce

What We Need to Know

When contacting support, please include:

• Your account ID or email address
• The feature or area you're working with
• Error messages or unexpected behavior
• Steps to reproduce the issue
• Any relevant screenshots or screen recordings

Support Channels

📧 Email Support

support@frontro.com

• Response time: Within 48 hours (business days)
• Best for: Non-urgent technical questions, account issues
• Available for all plan levels

🎫 Support Tickets

Look for the Blaze icon (the orange flame) in the bottom-left corner of your dashboard. That's where you create and track support tickets:

• Track ticket status and history
• Attach files and screenshots
• Collaborate with our support team

Resources

Documentation

• Getting started - Introduction to Frontro
• Frontro Live - Creating, hosting, and ending sessions
• Engagement - Memberships, purchases, and gifting
• Analytics - Channel performance and insights
• Settings - Channel settings and configuration
• Changelog - Latest updates and releases

For help, email support@frontro.com.

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Can't find what you need? Contact our support team and we'll be happy to help!