Frequently Asked Questions

Here you'll find answers to the most common questions about using Frontrow's platform and API.

General Questions

What is Frontrow?

Frontrow is a comprehensive platform that enables creators and businesses to build engaging digital experiences for their audiences. Our platform provides tools for content management, community engagement, monetization, and analytics.

How do I get started with Frontrow?

To get started, visit our Quickstart guide which will walk you through the process of creating an account, setting up your first channel, and integrating with our API.

Is there a free tier available?

Yes, Frontrow offers a free tier with limited features to help you get started. For more information about our pricing plans, please contact our sales team.

Account & Authentication

How do I create an API key?

API keys can be generated from your account dashboard. Navigate to the Developer section and select "API Keys" to create a new key. Remember to store your API key securely and never expose it in client-side code.

What authentication methods do you support?

Frontrow supports several authentication methods:

• API key authentication for server-to-server requests
• OAuth 2.0 for user authentication
• JWT tokens for secure session management
• SSO integration for enterprise customers

How do I implement Single Sign-On (SSO)?

For detailed instructions on implementing SSO with your existing identity provider, please refer to our SSO documentation.

Content Management

What types of content can I host on Frontrow?

Frontrow supports various content types including:

• Video content (live and on-demand)
• Audio streams and podcasts
• Text-based articles and posts
• Interactive content like polls and quizzes
• Digital downloads

How do I organize content into channels?

Content organization is managed through our channel system. Each channel can contain multiple content items and has its own settings for visibility, access control, and monetization. See our Channel Management documentation for more details.

What are the content size limits?

For the standard tier, individual file uploads are limited to 5GB. Enterprise customers have higher or custom limits based on their specific needs.

API Usage

What is the rate limit for API requests?

Rate limits vary by plan:

• Free tier: 100 requests per minute
• Standard tier: 1,000 requests per minute
• Enterprise tier: Custom limits based on requirements

How do I handle pagination in API responses?

Our API uses cursor-based pagination for efficient handling of large datasets. For implementation details, see our Pagination documentation.

How do I report API bugs or issues?

If you encounter any bugs or issues with our API, please submit a detailed report through our developer support portal or contact support@frontrow.com with information about the problem.

Webhooks

What events can trigger webhooks?

Frontrow webhooks can be triggered by various events including:

• Content updates (creation, modification, deletion)
• User actions (registration, profile updates)
• Subscription changes
• Payment events
• Community interactions

How do I ensure my webhook endpoint is secure?

We recommend implementing signature verification to ensure webhook requests are coming from Frontrow. Each webhook request includes a signature header that you can verify using your webhook secret. See our Webhooks documentation for implementation details.

Monetization

What payment methods are supported?

Frontrow supports major payment methods including credit/debit cards, PayPal, and various regional payment options depending on your location.

How do subscription payments work?

Subscriptions are managed through our payment system. You can set up recurring billing at different intervals (monthly, quarterly, yearly) and offer different subscription tiers with varying benefits.

What is your revenue share model?

Our standard revenue share is 85% to creators and 15% to Frontrow. Enterprise customers may have custom arrangements based on volume and specific requirements.

Extensions

How do I integrate the community chat feature?

To integrate community chat, follow the implementation guide in our Community Chat documentation. This will show you how to embed chat functionality in your application and customize its appearance and behavior.

Can I build custom extensions for Frontrow?

Yes, we offer an extension framework that allows developers to build custom functionality on top of the Frontrow platform. Contact our developer relations team for more information about becoming an extension partner.

How do I access analytics data?

Analytics data is available through both our dashboard interface and API. For programmatic access to analytics data, refer to our Analytics documentation.

Troubleshooting

Why am I getting authentication errors?

Common causes of authentication errors include:

• Expired API keys
• Incorrect authentication credentials
• Using the wrong authentication method for a specific endpoint
• IP address restrictions

How do I debug webhook delivery issues?

Check our webhook logs in the developer dashboard to see if webhooks are being sent and what responses are being received. Ensure your endpoint is accessible and returns a 2xx status code promptly.

What should I do if I exceed rate limits?

If you're consistently hitting rate limits, consider:

• Implementing caching strategies
• Batching API requests where possible
• Upgrading to a higher tier plan
• Contacting support for a custom solution

Support & Resources

How do I get technical support?

Technical support is available through:

• Our developer documentation
• Community forums
• Email support (support@frontrow.com)
• Live chat during business hours (Enterprise customers)

Where can I find code examples?

Code examples are available throughout our documentation, particularly in the Developer section. You can also find sample implementations in our GitHub repositories.

How do I stay updated on platform changes?

Stay informed about platform updates through:

• Our Changelog
• Developer newsletter
• Community forums
• Social media channels